The Not Quite Adventures of a Professional Archaeologist and Aspiring Curmudgeon

Thursday, January 1, 2009

Best Buy's Just Not Getting It

So, after my recent debacle attempting to buy a Camera from Best Buy, I received the following in my inbox today:

Don't let your Best Buy order get canceledWednesday, December 31, 2008 8:10 PM
From: "BestBuy Online Store" Add sender to Contacts To:
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Order Pickup Reminder
December 31, 2008
Order Number: BBY01-280958031841

Dear Matthew:

The item you ordered is not available for pickup at the MOUNTAIN VIEW CA Best Buy store #1045.

If you still want this product, call us toll-free at 1-888-BEST BUY (1-888-237-8289) to check product availability at a different store or to have the item shipped via free standard shipping. Please contact us within 3 days to choose one of these options. For faster service, tell us the order number when you contact us.

If you no longer want this product, you do not need to take any action. We will cancel this order in 3 days and your credit card will not be charged.

If you used a Reward Certificate, points will be reissued to your Reward Zone program account within 3–5 days of order cancellation.

Item details are listed below.

Thank You.
Best Buy Customer Care

Order Date: 12/26/2008

Qty Product Description

1 Canon-EOS Digital Rebel XS 10.1-Megapixel Digital SLR Camera-Black-2762B003

For complete order details, check your order status.

Do not use the Reply button to respond to this message.

Contact us by email or call 1-888-BEST BUY

This is actually the third email of this sort that I have received since asking them to cancel the order. The irony of it is that not only ae they threatening to cancel the order AFTER I have asked them to do that very thing and had them tell me that they could not, but that after the frustration of attempting to NOT get the thing sent to Mountain View, they are telling me that it can't be sent there anyway.


By the way, as another post-script, I discovered that a URL that had been set up by people critical of Best Buy's poor business practices has since been bought up by Best Buy and is used to direct people to their website - look it up: (no hyperlink, as I am not really interested in helping Google direct traffic to Best Buy).

1 comment:

Evan Davis said...

I have not had an experience that bad yet. I'm impressed with their ineptitude.

I did have an interesting experience with BofA a while back. Where a check was deposited into someone else's account, it then bounced and the money was pulled out of our account. Fun fun fun.